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Hi there,

Do we have a integration with HIPIN for a CTI connection?
HIPIN works via CTI protocol.

asked in Efficy Installation/Settings by (114 points)

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+1 vote
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CTI is actually a standard, not a protocol. There are many protocols, but Efficy is only compatible out of the box with TAPI.

Read more here:

Conclusion, check if HIPIN supports TAPI.

answered by (7.2k points)
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HIPIN supports TAPI and customer succeed to use the option with Efficy.
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