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Hi there,

Do we have a integration with HIPIN for a CTI connection?
HIPIN works via CTI protocol.

asked in Efficy Installation/Settings by (114 points)

1 Answer

+1 vote
Best answer

CTI is actually a standard, not a protocol. There are many protocols, but Efficy is only compatible out of the box with TAPI.

Read more here:
https://www.tenfold.com/what-is/what-are-cti-standards/

Conclusion, check if HIPIN supports TAPI.

answered by (6.8k points)
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HIPIN supports TAPI and customer succeed to use the option with Efficy.
Thanks.
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