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Hi all,

after a Sidebar update, combined with an Efficy update, the phone otions in the Sidebar are gone. This means the section where I can define the actions (i.e. "create new action" ) during call activation is empty and no selection is possible.

When reviewing the sidebar.log file I have following error:
Error while retrieving the file: https://servername:port/efficy/pages/remote/DialogPhoneOperation.htm

Any hint to solve this issue would be great.

The Efficy Version is: 11.1.16658 and the Sidebar Version is 11.1.16948 with Sync.

Thanks in advance for any feedback and best regards


asked in Errors by (175 points)

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Best answer

Hi Stefan,

Have you checked your IIS configuration : Allowing the Sidebar’s phone actions

answered by (1.9k points)
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