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Hello Efficy team,

I would like to change the default duration of the created task when a user convert email (in outlook) into a task.

Will workflow work (EditInitialized event) ? Isn't there an other solution (like a configuration file or something)

Thanks in advance,


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Hi Loic.

You should use the EditInitializedActi() event. To check if the origin is Outlook, there are a few options:

  1. Check if the main detail of ntMail > 0, if true it will typically come from Outlook
  2. Check the value of ACTIONS.MODE if the translated text value matches one of the "Mail In" values.

I would go for option 1

PS. You can use the Workflow tracer module to inspect all related WF events when converting an e-mail into a task. Check here


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