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When we start Send by E-mail or Instant E-mail for a document
send by e-mail

then we get the file extension double in the name of the attachment:
double file extension

asked in Efficy Integrations by (128 points)

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I cannot reproduce this in Efficy 11.

Can you check the value of COMMENT and PATH in the files table for this attachment? Contains one of them the double extension?

answered by (7.4k points)
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We use Efficy 10.2.
Both path and comment contains only the single extension.
When downloading the file to a local folder, then the file contains only the single extension too.
Only when sending by e-mail then the attachment contains a double extension in outlook.
But when 'Hide extensions for known file types' is activate in windows explorer options, then we get only the single extension in the e-mail attachment !!
it seems the COMMENT field should contain the file name WITHOUT extension.
Then it works fine.
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